Introduction: Why Businesses Across Europe Are Choosing Znuny Managed Hosting

For many small and mid-sized businesses across the EU and Switzerland, IT service management is no longer optional – it’s essential. Yet, running and maintaining your own helpdesk platform like Znuny can become a resource drain, especially for SMEs. That’s where Znuny Managed Hosting steps in: a secure, GDPR-compliant, and locally supported solution that takes the complexity out of IT service management.

In this article, I’ll explain what Znuny is, why managed hosting matters, and how a trusted regional provider like Ländle-Hosting can offer a level of service and compliance that stands out in the European market—especially in Germany, the EU country with the strictest regulations around data privacy and IT security.

What is Znuny and Why Should Businesses Care?

Znuny is an open-source ticketing and IT service management solution. Born from the OTRS Community Edition, it carries forward the best of OTRS with long-term support (Znuny LTS) and active development by a strong community. Companies use Znuny to manage internal IT requests, streamline customer service, and maintain transparency across complex service processes.

For SMEs, Znuny is particularly valuable because it brings enterprise-level service management without heavy licensing fees. However, without proper hosting and support, it can quickly become complex to maintain.

Why Choose Managed Hosting Over Self-Hosting?

Running Znuny in-house requires servers, patch management, backups, and skilled administrators. This quickly becomes expensive and risky. Managed Znuny Hosting shifts that burden to a trusted provider, ensuring:

• Automatic updates & patches to stay secure.
• Data backups & monitoring to prevent downtime.
• GDPR-compliant infrastructure hosted within the EU.
• Performance tuning for fast response times.

Instead of burning IT hours on server issues, your team can focus on delivering value to customers.

What Makes Managed Znuny Hosting Different in the EU?

When you choose a regional provider, you’re not just outsourcing IT—you’re gaining a partner. Key differences include:

• EU Data Protection: Data hosted in certified European data centers, fully GDPR-compliant.
• Local Language Support: Direct support without overseas call centers.
• Tailored for SMEs: Flexible packages that grow with your business.
• Highest Regulatory Standards: Compliant with EU, but especially compliant with Germany’s strict data protection rules, setting the gold standard in the EU.

Key Features of Ländle-Hosting’s Znuny Managed Hosting

At Ländle-Hosting, we’ve built our managed Znuny hosting to meet the needs of businesses across Europe:

• Reliable performance with SSD-based infrastructure.
• Daily backups and proactive monitoring.
• Full GDPR compliance with EU data residency.
• Migration services from OTRS CE to Znuny.
• Configuration & feature support to align Znuny with your workflows.
• Custom development & integrations with CRM, telephony, or email systems.
• Single point of contact as general contractor (“Generalunternehmer”) model: One contract, one responsibility, even if multiple partners are involved.

Who Benefits Most from Znuny Managed Hosting?

• SMEs with limited IT resources.
• Enterprises migrating from OTRS CE.
• Customer service centers needing reliable ticketing.
• IT departments seeking GDPR-compliant ITSM solutions.

If your business needs structured IT service management without the burden of infrastructure, Znuny Managed Hosting is a perfect fit.

How Do We Compare to Other Providers?

Competitors like DM Solutions, Efflux, and Maxence offer Znuny hosting solutions, but Ländle-Hosting sets itself apart by:

• Acting as a Generalunternehmer (general contractor), simplifying contracts and accountability.
• Offering deep regional support instead of generic, international service.
• Providing flexible, SME-friendly solutions while still scalable for enterprises.
• Meeting the highest regulatory standards in the EU, particularly Germany’s strict frameworks.

This combination of local trust and technical expertise makes Ländle-Hosting a reliable choice across Europe.

How to Get Started with Znuny Managed Hosting

Getting started is easy:

1. Consultation: We assess your needs and current systems.
2. Setup or Migration: Whether you’re new to Znuny or moving from OTRS, we ensure a smooth transition.
3. Managed Operation: We monitor, update, and optimize while you focus on your business.

FAQ: Everything You Need to Know About Znuny Managed Hosting

What is Znuny?
Znuny is an open-source ticketing and IT service management system, developed as a continuation of the OTRS Community Edition. It helps businesses handle IT requests, customer inquiries, and service processes in a structured way.

How is Znuny different from OTRS?
OTRS CE was discontinued in 2021, leaving many businesses without updates. Znuny continues the project with long-term support, new features, and active community involvement.

Why should I choose Managed Znuny Hosting?
Managed hosting eliminates the burden of server maintenance, updates, backups, and monitoring. You get enterprise-level ITSM without needing in-house admins.

Is Managed Znuny Hosting GDPR-compliant?
Yes. Ländle-Hosting ensures all data is stored securely within the EU, with GDPR compliance at the core of our service. We align with Germany’s strictest data protection regulations, ensuring maximum compliance.

Can I migrate from OTRS to Znuny?
Absolutely. We specialize in smooth migrations that preserve your tickets, users, and configurations, minimizing downtime.

Who provides the best Znuny Hosting in the EU?
While several providers exist, Ländle-Hosting differentiates itself through local EU-based support, GDPR-focused infrastructure, and the unique “Generalunternehmer” model that simplifies accountability for clients.

About the Author

I’m part of the Team at Ländle-Hosting, supporting SMEs and enterprises worldwide but mostly across the EU with secure, reliable, and locally supported IT solutions. From managed hosting to tailored ITSM, our mission is to simplify your digital backbone so you can focus on your business.

👉 Ready to simplify your IT service management?
Explore Znuny Managed Hosting with Ländle-Hosting today. Secure, GDPR-compliant, and backed by regional support you can trust.